Terms and Conditions
1) Introduction and definition of terms
web site is owned and operated by Chanteroy Limited (« we », «
us », « our » or the « company »), a company registered in England under the
1.2) You are the customer. By submitting an order on this web site, you agree
to the Terms and Conditions that appear below.
1.3) « Goods » are the goods ordered by the customer using chanteroy-online.co.uk web site.
1.4) « Price » means the total price of goods. Where applicable, the price does
include Value Added Tax.
1.5) These Terms and Conditions will apply to any purchase made on chanteroy-online.co.uk web site.
1.6) We may update these Terms and Conditions from time to time and we
recommend that you check prior to each order to ensure that you agree with them
at the date of your order. If you place an order after we have published the
changes on this web site you will be bound by those changes.
must be 18 years or over and must complete the registration procedure to order
on our web site.
2.2) You must supply us with your email address, your name and full address,
your telephone and mobile phone number and any other information which would
help our drivers to locate you at the time of the delivery (about your personal
details, see section 9).
2.3) You must notify us of any change in these information before placing
an order on this web site.
2.4) On registration, you will receive a password by email. You can change this
password at any time when logging into your account.
3) Prices and delivery charges
Except for the goods described in paragraph 3.4 and 3.5, the price of the goods
will be as quoted on the web site at the time you confirm your order using the Go to Checkout/Passer votre commande button
subject only to an inadvertent technical error for which we will not be liable.
3.2) If you duplicate an order, the prices will be updated at the time that
your new order is confirmed.
3.3) Promotions are offered for a limited period of time. Prices on such goods
may increase when promotions are no longer being offered.
3.4) Where goods are ordered and sold by weight (some cheeses, fresh meat,
fresh fish, fresh fruits and vegetables) the price shown in the item's
description will be the price per kilo and/or the item's price based on
an estimated weight. The full price (whether it's more or less than a kilo)
will be automatically calculated in your basket based on the item's estimated
weight. Although we give you an indicative weight guide on this website, the
price you will be charged is the price for the actual weight you
receive and therefore may increase or decrease.
3.5) Some goods are subject to the market fluctuations on the day of purchase
(fresh meat, fresh fish, fruits and vegetables). The price of these goods will
be the price on the date that they are picked for you.
3.6) For home deliveries, there is a minimum order amount of £35 calculated at
the time of ordering. This does not include goods such as mineral water. You
will not be able to proceed to checkout unless you reach this minimum. The size
of your basket and the total amount of your order will be updated in your
basket every time you add an item.
3.7) A checkout fee will be added to your final amount when you pay with a credit card (Visa or Mastercard). No surcharge will be added to your payment when using a debit card.
3.8) There will not be delivery charges added to your invoice. The price of the
goods does include the delivery, whether at home or to the collection point.
4) Purchase contract
You agree to buy goods on this web site for your personal use only.
4.2) By clicking the Go to Checkout/Passer
votre commande button, you agree to place an order under these Terms and
Conditions. You will be asked to read and agree to these Terms and Conditions.
4.3) We will then confirm acceptance of your order by sending you an email to
the email address you have provided to us when registering.
Payment must be made online by credit or debit card. It must cover the cost of
all goods ordered, any alternative goods delivered and the VAT where
applicable. The total amount you will have to pay will be shown on the
invoice provided with your delivery and this amount prevails on any other
including the one given on our website the day you ordered.
5.2) For home deliveries, there is a minimum order requirement of £35 excluding
We do deliver most of London areas and some of Greater London areas. When
entering your postcode in the designated area, we will give you the next
available day for your delivery. If your postcode does not appear in the list
provided on this website, you may phone us to get information about our
6.2) Delivery will be made to the address specified by you under the section Delivery Address/ Adresse de livraison when
you register on our website. It is your responsibility to make sure that your
personal details are accurate. You must notify us if you move home so that we
can deliver to the correct address.
6.3) Goods are subject to availability, particularly seasonal products. We
cannot be held responsible if the goods you wish to purchase are not available.
If so, we will try to offer you alternative goods. Alternative goods may be the
same brand or similar to the goods you requested but a different weight or price.
You do not have to accept alternative goods, you can return them to the driver
at the time of delivery or ask us within 48 hours to collect them back.
6.4) Water orders are subject to a maximum of 5 multi-pack cases per delivery.
Water includes still water, sparkling water and flavoured water.
6.5) We may limit the quantity of goods (particularly goods on special offer)
supplied to any one customer if in our opinion the quantity ordered jeopardises
availability for other customers.
6.6) We will always try to supply you with the full quantity that you have
ordered. In the event that the goods delivered to you are incomplete or include
incorrect goods, you must notify us promptly. You will not be charged for any
incorrect goods. In any event, our liability will be limited to the price of
the goods incorrectly delivered.
6.7) You will be informed about your delivery slot by email the day before your
delivery. It is your responsibility to ensure that an appropriate person is
available at the delivery address at all times during the delivery slot. If you
cannot attend the delivery, you must notify us the day before the
At the time of delivery, you or someone on your behalf will be available to
inspect the goods. If someone at the delivery address other than you signs for
the goods, we are entitled to assume that person is authorised by you to do
6.8) If no one is at the address when the delivery is attempted and we have to
rearrange a delivery, we will not be responsible for any loss or damage caused
to the goods and we are entitled to charge you in full for an amount equal to
the cost of perishable items contained in your order.
6.9) We will not be responsible for any loss or damage caused to the goods
after the contract has been concluded.
6.10) We reserve the right to restrict deliveries in certain areas or to modify
our delivery network.
7) Amendment of orders, returns and cancellation rights
may amend or cancel your order by phoning our call centre (020 8772 0660) before
17H00 two working days before the scheduled delivery (Friday 5pm for
Tuesday, Monday 5pm for Wednesday, Tuesday 5pm for Thursday, Wednesday 5pm for
7.2) In respect of non perishable goods, you have seven working days starting
with the day on which the goods are received to cancel an order. Goods not
returned to our driver at the time of delivery should be returned to us in
their original packaging (meaning they must not be consumed,
opened or damaged) at your expense within 7 days.
7.3) If your order contains perishable goods, we will not accept any
cancellation after the delivery of the goods. Should you wish to cancel your
order outside the cut off period set out in paragraph 7.1 we shall be entitled
to charge you in full for an amount equal to the cost of the perishable goods
contained in your order.
7.4) If whilst inspecting the goods at the time of delivery, you identify
faulty goods you may return them to the driver and you must notify us promptly.
7.5) We will credit your account with the same value than the goods you shall
return to us, subject to returning them in their original packaging and within
8) Warranties and liability
the product descriptions and pictures are regularly updated, we are unable to
accept liability for any incorrect information. This does not affect your Statutory
8.2) Weather conditions or events outside of our
reasonable control may result in occasional late or cancelled deliveries. If
that is the case we will contact you as soon as we can in order to rearrange
your delivery time and date. In any event our liability to you will be limited
to the price of goods not delivered.
you register with us, we will ask you to provide us with some personal
a) Your email address will
be your registration name. We will use it to send you confirmation of your
order and we might use it in order to contact you about your order or your
- b) Your name and full
address will be used to identify and locate you at the time of the
- c) Your telephone number or
mobile phone number will be used to give you information about your
delivery slot, your order or your delivery.
will keep record of these information so you don't need to re-enter them every
time you want to place an order on this web site. We will also keep record of
your purchases on our website which means that if you want to order the same
goods, you can use one of your previous orders and do not have to re-enter each
will not store your payment details on our website. Payment is processed
through the Sagepay gateway and you will receive a payment notification from
Sagepay at the time of your order. You will have to enter your payment details
for every order you place on our website.
9.4) The information you have provided to us are confidential and protected in
the UK by the Data Protection Act. We only keep them to process your orders and
deliver your goods and we keep them secure. We will not sell or rent these
information to a third party without your consent.
9.5) You will be able to see and amend the information you have provided to us
at any time by visiting the My Account/Mon
Compte link on this web site.
- a) A cookie is a small text
file containing information which can be placed on your computer's hard
help identify you when you visit our website.
- c) You have the right to
controlling cookies is available at www.aboutcookies.org.
- d) You will be able to visit
our website without providing any personal information. However if you
wish to order on line, you will have to register as mentioned in section
- e) In any case, cookies will
not store personal information about you.
9.7) In addition to paragraph 2.4, your password
is personal to you. You are responsible for keeping it secure. You must
immediately notify us of any unauthorised use of your email address and/or
9.8) Any change to this policy will be posted here.
If any of these Terms and Conditions is held by any court of competent
authority to be unlawful, invalid or unenforceable, in whole or in part, this
will not affect the validity of the remaining Terms and Conditions which will
continue to be valid and enforceable to the fullest extent permitted by law.
10.2) These Terms and Conditions are governed by English law and the parties
submit to the exclusive jurisdiction of the English courts in relation to any
dispute which may arise between them.
10.3) Information on this Website is supplied for personal use only. You may
not reproduce, modify, copy or use for commercial purposes any of the materials
or content or pictures on chanteroy-online.co.uk website.
10.4) Photo credits ©iStock.com/
10.5) We reserve the right to suspend this website without notice for repair,
maintenance or other technical reasons.