Terms and Conditions
1) Introduction and definition of terms
1.1) This web site is owned and operated by Chanteroy
Limited (« we », « us », « our » or the « company »), a company
registered in England under the n°5571995.
1.2) You are the customer and by submitting an order on this web site,
you agree to the Terms and Conditions below.
1.3) « Goods » are the goods ordered by the customer using chanteroy-online.co.uk web site.
1.4) « Price » means the total price of goods. Where applicable, the
price does include Value Added Tax.
1.5) These Terms and Conditions will apply to any purchase made on chanteroy-online.co.uk web site.
1.6) We may update these
Terms and Conditions from time to time and we recommend that you check prior to
each order to ensure that you agree with them at the date of your order. If you
place an order after we have published the changes on this web site you will be
bound by those changes.
2.1) You must be 18 years or over and must complete the registration
procedure to order on our web site.
2.2) You must supply us with your email address, your name and full
address, your telephone and mobile phone number and any other information which
would help our drivers to locate you at the time of the delivery (about your
personal details, see section 9).
2.3) You must notify us of any change in these information before placing
an order on this web site.
2.4) On registration, you
will receive a password by email. You can change this password at any time when
logging into your account.
3) Prices and delivery charges
3.1) Except for the goods described in paragraph 3.4 and 3.5, the price
of the goods will be as quoted on the web site at the time you confirm your
order using the Go to Checkout/Passer votre commande button subject only
to an inadvertent technical error for which we will not be liable.
3.2) If you duplicate an order, the prices will be updated at the time
that your new order is confirmed.
3.3) Promotions are offered for a limited period of time. Prices on such
goods may increase when promotions are no longer being offered.
3.4) Where goods are ordered and sold by weight (some cheeses, fresh
meat, fresh fish, fresh fruits and vegetables) the price shown in the item's
description will be the price per kilo and/or the item's price based on
an estimated weight. The full price (whether it's more or less than a kilo)
will be automatically calculated in your basket based on the item's estimated
weight. Although we give you an indicative weight guide on this website, the
price you will be charged is the price for the actual weight you
receive and therefore may increase or decrease.
3.5) Some goods are subject to the market fluctuations on the day of
purchase (fresh meat, fresh fish, fruits and vegetables). The price of these goods
will be the price on the date that
they are picked for you.
3.6) For home deliveries, there is a minimum order amount of £35
calculated at the time of ordering. This
does not include goods such as mineral water. You will not be able to
proceed to checkout unless you reach this minimum. The size of your basket and
the total amount of your order will be updated in your basket every time you
add an item.
3.7) There will not be
delivery charges added to your invoice. The
price of the goods does include the delivery, whether at home or to the
4) Purchase contract
4.1) You agree to buy goods on this web site for your personal use only.
4.2) By clicking the Go to Checkout/Passer votre commande button,
you agree to place an order under these Terms and Conditions. You will be asked
to read and agree to these Terms and Conditions.
4.3) We will then confirm
acceptance of your order by sending you an email to the email address you have
provided to us when registering.
5.1) Payment must be made online by credit or debit card when you place
your order. It will cover the cost of all goods ordered, any alternative goods
delivered and the VAT where applicable. The total amount you will have to pay
will be shown on the invoice provided with your delivery and this amount
prevails on any other including the one given on our website the day you
5.2) For home deliveries,
there is a minimum order requirement of £35 excluding mineral water.
6.1) We do deliver most of London areas and some of Greater London
areas. When entering your postcode in the designated area, we will give you the
next available day for your delivery. If your postcode does not appear in the
list provided on this website, you may phone us to get information about our delivery
6.2) Delivery will be made to the address specified by you under the
section Delivery Address/ Adresse de livraison when you register on our
website. It is your responsibility to make sure that your personal details are
accurate. You must notify us if you move home so that we can deliver to the
6.3) Goods are subject to availability, particularly seasonal products.
We cannot be held responsible if the goods you wish to purchase are not
available. If so, we will try to offer you alternative goods. Alternative goods
may be the same brand or similar to the goods you requested but a different
weight or price. You do not have to accept alternative goods, you can return
them to the driver at the time of delivery or ask us within 48 hours to collect
6.4) Water orders are subject to a maximum of 5 multi-pack cases per
delivery. Water includes still water, sparkling water and flavoured water.
6.5) We may limit the quantity of goods (particularly goods on special
offer) supplied to any one customer if in our opinion the quantity ordered
jeopardises availability for other customers.
6.6) We will always try to supply you with the full quantity that you
have ordered. In the event that the goods delivered to you are incomplete or
include incorrect goods, you must notify us promptly. You will not be charged
for any incorrect goods. In any event, our liability will be limited to the
price of the goods incorrectly delivered.
6.7) You will be informed about your delivery slot by email the day
before your delivery. It is your responsibility to ensure that an appropriate
person is available at the delivery address at all times during the delivery
slot. If you cannot attend the delivery, you must notify us the day
before the delivery. At the time of delivery, you or someone on your behalf
will be available to inspect the goods. If someone at the delivery address
other than you signs for the goods, we are entitled to assume that person is
authorised by you to do so.
6.8) If no one is at the address when the delivery is attempted and we
have to rearrange a delivery, we will not be responsible for any loss or damage
caused to the goods and we are entitled to charge you in full for an amount
equal to the cost of perishable items contained in your order.
6.9) We will not be responsible for any loss or damage caused to the
goods after the contract has been concluded.
6.10) We reserve the right
to restrict deliveries in certain areas or to modify our delivery network.
7) Amendment of orders, returns and cancellation rights
7.1) You may amend or cancel your order by phoning our call centre (020
8772 0660) before 17H00 two working days before the scheduled
delivery (Friday 5pm for Tuesday, Monday 5pm for Wednesday, Tuesday 5pm for
Thursday, Wednesday 5pm for Friday, Thursday 5pm for Saturday).
7.2) In respect of non perishable goods, you have seven working days
starting with the day on which the goods are received to cancel an order. Goods
not returned to our driver at the time of delivery should be returned to us in
their original packaging (meaning they must not be consumed,
opened or damaged) at your expense within 7 days.
7.3) If your order contains perishable goods, we will not accept any cancellation
after the delivery of the goods. Should you wish to cancel your order outside
the cut off period set out in paragraph 7.1 we shall be entitled to charge you
in full for an amount equal to the cost of the perishable goods contained in
7.4) If whilst inspecting the goods at the time of delivery, you
identify faulty goods you may return them to the driver and you must notify us
7.5) We will credit your
account with the same value than the goods you shall return to us, subject to
returning them in their original packaging and within 7 days.
8) Warranties and liability
Although the product descriptions and pictures are regularly updated, the design and ingredients may be modified by the manufacturer without notice and we will not accept liability for any incorrect information. This does not affect
your Statutory Rights.
Weather conditions or events outside of our reasonable control may result in
occasional late or cancelled deliveries. If that is the case we will contact
you as soon as we can in order to rearrange your delivery time and date. In any
event our liability to you will be limited to the price of goods not delivered.
9) Privacy & Personal Data use
9.1) When you register with us, we will ask you to provide us with some
- a) Your email address
will be your registration name. We will use it to send you confirmation of
your order and we might use it in order to contact you about your order or
- b) Your name and full
address will be used to identify and locate you at the time of the
- c) Your telephone
number and/or mobile phone number will be used to give you information
about your delivery slot, your order or your delivery.
9.2) We will keep record of these information so you don't need to
re-enter them every time you want to place an order on this web site. We will
also keep record of your purchases on our website which means that if you want
to order the same goods, you can use one of your previous orders and do not
have to re-enter each good.
9.3) We will not store your payment details on our website. Payment is
processed through the Sagepay gateway and you will receive a payment
notification from Sagepay at the time of your order. You will have to enter
your payment details for every order you place on our website.
9.4) The information you provide to us are confidential and protected in
the UK by the Data Protection Act and the General Data Protection Regulation. We
do not obtain information about you from any third party. We only keep them to
process your orders, deliver your goods and keep you informed of new prices or
products. These information are kept secure in our own private server. We do
not sell or rent these information to any third party.
9.5) You will be able to see and amend the information you have provided
to us at any time by visiting the My Account/Mon Compte link on this website.
9.6) If you wish to withdraw your personal information from our database,
you can call us on 02087720660 or email email@example.com and we
will proceed to the removal. It does mean that you will not be able to place an
order any more on our website unless you create un new user profile using the
link Register/ Ouvrir un compte.
- a) A cookie is a small
text file containing information which can be placed on your computer's hard
to help identify you when you visit our website.
- c) You have the right
or controlling cookies is available at www.aboutcookies.org.
- d) You will be able to
visit our website without providing any personal information. However if
you wish to order on line, you will have to register as mentioned in
- e) In any case,
cookies will not store personal information about you.
9.8) In addition to paragraph 2.4, your password is personal to you. You
are responsible for keeping it secure. You must immediately notify us of any
unauthorised use of your email address and/or password.
9.9) Any change to this
policy will be posted here.
10.1) If any of these Terms and Conditions is held by any court of
competent authority to be unlawful, invalid or unenforceable, in whole or in
part, this will not affect the validity of the remaining Terms and Conditions
which will continue to be valid and enforceable to the fullest extent permitted
10.2) These Terms and Conditions are governed by English law and the
parties submit to the exclusive jurisdiction of the English courts in relation
to any dispute which may arise between them.
10.3) Information on this Website is supplied for personal use only. You
may not reproduce, modify, copy or use for commercial purposes any of the
materials or content or pictures on chanteroy-online.co.uk website.
10.4) Photo credits ©iStock.com/ Berryspun/ Anna_Kurz/ brebca/ mamadela/
10.5) We reserve the right to suspend this website without notice for
repair, maintenance or other technical reasons.